In Croatia and in HEP Group supply of customers with electricity may be a public service or a market activity.
According to the Electricity Market Act
, the supplier who is permitted to do energy activity of electricity supply and who was assigned the obligation of public service by Government’s decision, does electricity supply according to regulated conditions, which means in the whole Croatia, using clear, comparable and transparent prices. The task of supplying end customers with electricity is conducted by HEP Operator distribucijskog sustava
Market supplier in HEP Group is HEP Opskrba
(HEP Supply), which offers customers the product Hepi alongside with a lower electricity price, as well as a number of other benefits such as paying the bill by the middle of next month, loyalty rewards, online reviews of bills and payments, print of bills and slips, and the consumption overview in previous periods, exemption from paying supply fee for customers who agree with HEP DSO to read the meters themselves etc.