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FAQ
Why are two bills issued?
Why are two bills issued?
Two bills are issued in accordance with General Conditions of Electricity Supply. One bill is issued by HEP Opskrba for the electricity consumed and the other is issued by HEP OPS or HEP ODS for network use.
FAQ
What are the main advantages of HEP Opskrba or why should customers should choose HEP Opskrba for their supplier?
What is the difference between HEP ODS, HEP Elektra and HEP Opskrba?
Who is licenced for electricity supply?
Can a contract be concluded with HEP Opskrba before the exisiting supply contract is terminated?
What is the duration of contract for customer’s supply?
What is a use of network contract and can its terms be negotiated?
What is a grid tariff and how is it calculated?
To whom should questions or objections relating to voltage quality, interruptions, connections, etc. be addressed?
How many bills does the customer receive after concluding a supply contract with HEP Opskrba?
Why are two bills issued?
Why one common bill for all metering points and is it possible to receive separate bills?
Is the supply fee charged per a metering point or a bill issued?
Who is exempt from the supply fee?
What is a discount and what is a charge on your electricity bill?
How can a customer influence the charge and discount amount?
In what format are bills issued?
Why receive bills and period-end statements by email if General Conditions require them to be sent in a written form?
When is legal default interest charged and invoiced?
What is the renewable energy charge?
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